About this opportunity
Willis Knighton Health lists this Manager - Patient Engagement opportunity in louisiana, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
WK Medical Center
Patient Engagement
Patient Engagement
Shreveport, LA
Allied Health
Full-Time, Day
Posted 06/10/2026
Req # 9769
The Manager of Patient Engagement serves as a liaison between patients, families, and the health system to address concerns, resolve complaints, and improve the overall patient experience. This role coordinates investigations across multiple departments, facilitates communication among departments, and leads service recovery efforts to ensure patient concerns are addressed promptly, professionally, and compassionately. This position also identifies trends and opportunities for improvement to support quality care and patient satisfaction across the organization.
Educational Experience
Bachelor’s degree preferred
Employment Experience And Skills
Experience in healthcare preferred
Experience working with outside departments on improvement projects preferred
Experience working with large data sets and platforms. Preferably with a history of working with dashboards, ensuring data integrity, and improving data integration.
Comfortable and experienced presenting in front of leadership and staff.
Experience in managing performance improvement projects
Experience in managing complaints required.
Comfortable working with others to meet deadlines.
Experience educating clinical and non-clinical staff
Familiar with patient experience best practices.
Familiar with CI CARE model of service delivery.
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Worksite address
louisiana, MO, 63353, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.