About this opportunity
BioSpace lists this Manager, Patient Services Strategy, Gastroenterology opportunity in mettawa, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Manager, Patient Services Strategy, Gastroenterology at BioSpace
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, neuroscience, and eye care, and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at
Job Description
The Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand partners ensuring both patient and provider needs are met. The position is a critical linkage point between the US Commercial Brand Team and the US Patient Services for Skyrizi & RINVOQ Gastroenterology. This role is responsible for overall Skyrizi & Rinvoq Gastroenterology Patient Support Program performance and accountability, including program strategy, design, brand alignment, execution, and performance. This person will be responsible for supporting program enhancements, program launches, partnering with Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.
Major Responsibilities
Understands the overall Patient Support Program (PSP) vision and strategy, helps define, document, and communicate the vision
Helps drive modeling and identify analytic needs with the Director, collecting key data points to validate program performance
Supports development of Care Model development for new indication launches
Understands and can navigate PSP components to help troubleshoot issues and maximize overall program performance
Operates in the finer details, executing on projects leading up to larger program initiatives
Support leadership creation of PSP strategic & tactical planning by providing strategic lens
Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
Builds awareness of PSP offerings throughout brand teams by socializing content with brand team members (managers, ADs)
Provides AbbVie Patient Services (APS) input to Brand marketing executions, identifying and resolving incongruencies, and synergizing messaging
Facilitates discussion of operational opportunities & efficiencies between APS teams and brands
Understands business and compliance guardrails and asks appropriate questions to drive business forward
Works to identify customer, access, and program industry trends to enhance current patient support programs
Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)
Qualifications
Bachelors degree required; MBA or advanced degree strongly preferred
5+ years of marketing experience in pharmaceutical / biotech or healthcare services; brand, digital, and patient service marketing experience strongly preferred
Deep commitment to supporting patients and improving their treatment experience
Strong project management skills with the ability to prioritize, influence, and execute in a fast-paced, matrix environment
Understand the fundamentals of brand positioning, campaign management, and marketing budget management
Strong background in customer and/or patient engagement, service, and retention strategies
Proficient planning and organization skills, attention to detail, execution, and follow-through
Experience and ability to manage and lead various external partnerships and maintain their budgets, including agencies and vendors, is a must
Excellent communication (oral, written, and presentation) and interpersonal skills with the proven ability to simplify complex information and tailor messaging to different audiences
Demonstrated knowledge of reimbursement pathways, affordability programs (Copay, bridge, PAP), and patient support operations highly preferred
Experience in agile ways of working is a bonus
Additional Information
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.