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Acumetis

Manager, Patient Support Strategy

morrisville, NC

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Job description

About Acumetis

Acumetis is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity.

Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.

Role Overview

Managers at Acumetis are client-facing leaders responsible for driving project delivery, managing teams, and strengthening client partnerships. You will operate as a day-to-day engagement lead, ensuring high-quality execution while shaping strategic direction and delivering measurable impact for clients. This role requires strong problem-solving, leadership, and communication skills, with the ability to translate complex insights into clear, actionable strategies for senior stakeholders.

Client Leadership & Project Delivery

Lead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellence

Serve as the primary day-to-day client contact, building trusted, long-term relationships

Oversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworks

Translate complex operational, clinical, and financial insights into clear recommendations for executive audiences

Team Leadership & Development

Manage and mentor consultants and analysts, providing guidance, feedback, and professional development support

Drive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality control

Foster a collaborative, high-performance team environment aligned with Acumetis values

Patient Services & Operational Excellence

Lead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selection

Oversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integration

Direct development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programs

Support contracting process with HUB, SP, and 3rd party vendors

Establish and monitor KPIs, dashboards, and continuous improvement initiatives (Six Sigma methodologies)

Support detailed vendor data integration strategy, process mapping, and implementation

Drive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapy

Financial & Strategic Management

Support financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programs

Ensure alignment between strategic recommendations and financial/operational feasibility

Identify risks and proactively develop mitigation strategies

Business Development & Firm Contribution

Contribute to new business development through proposal development, opportunity identification, and client expansion

Support thought leadership initiatives and development of innovative, client-ready solutions

Actively contribute to internal capabilities, knowledge sharing, and practice growth

Requirements

Education & Experience

Bachelor’s degree required; MBA or advanced life sciences degree preferred

5-7+ years of management consulting experience within the life sciences industry

Demonstrated experience leading projects and managing client engagements

Skills & Capabilities

Strong analytical and problem-solving capabilities with a strategic mindset

Proven ability to lead teams and manage multiple priorities in a fast-paced environment

Excellent executive-level communication and presentation skills

High proficiency in PowerPoint, Excel, and data-driven storytelling

Detail-oriented, highly organized, and self-motivated

Additional Qualifications

Experience in Patient Services, market access, or commercialization strategy strongly preferred

Project Management certification is a plus

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Worksite address

morrisville, NC, 27560, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.

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