About this opportunity
salesandmarketing.com lists this Manager, Residential Inbound Sales opportunity in largo, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Manager, Residential Inbound Sales
Lead a team of Residential Inbound Sales Supervisors to drive sales, revenue, and performance in a fast-paced call center environment. As a Manager, Residential Inbound Sales at Spectrum, you'll ensure consistent execution of inbound sales strategy through coaching and performance management, delivering a compliant and positive customer experience that supports business goals.
Responsibilities
How You'll Make an Impact
Lead and support Supervisors to simplify and enhance the customer experience by reinforcing service standards, monitoring team results, and addressing systemic issues that affect satisfaction and compliance
Provide professional, motivated leadership and hands-on sales coaching to develop Supervisors and frontline teams in a dynamic call center sales environment
Motivate Supervisors to guide their teams to meet or exceed established sales and revenue targets and execute established sales strategies and best practices
Drive attainment of key performance indicators such as service levels, quality, sales, revenue, productivity, reliability and attrition by monitoring performance, removing barriers, and holding leaders accountable
Manage departmental expenditures within assigned budget guidelines and provide input into the budget process for call center sales operations
Oversee consistent application of processes and procedures to ensure work order accuracy, quality and adjustments
Partner with Marketing and Training to activate campaigns, deliver effective frontline training, evaluate pricing and offers, and provide performance feedback to optimize results
Working Conditions
Office environment
Ability to work variable hours, including weekends
Qualifications
What You'll Bring to Spectrum
Required Qualifications
Education
Bachelor's Degree or equivalent
Experience
5+ years of call center management experience
1 year of call center sales management experience
Skills
Knowledge of cable / telecommunications products and services
Proficient with computer software applications such as Microsoft Office
Ability to make decisions and solve problems while working under pressure
Ability to multitask, prioritize and organize effectively
Effective written and verbal communication skills with employees and customers
Worksite address
largo, FL, 34640, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.