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Job description
At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.
This role will lead Crew’s POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. This role is on-site 5 days/week at our support center in Indianapolis/Fishers.
Crew’s performance measurements:
POS platform uptime and reliability
Promotion and pricing accuracy across all locations
Speed to market for new campaigns and pricing changes
Reduced transaction friction and faster issue resolution
On-time, on-budget delivery of the POS migration roadmap
Data feed accuracy and field/store satisfaction
Crew’s qualifications:
Experience owning or administering POS or retail/hospitality transaction systems
Must have working knowledge of SQL and underlying database structure
Must possess outstanding customer service skills and be willing to work in a team environment
Vendor management experience, including platform evaluations and migrations
Strong understanding of pricing and promotions logic
Strong cross-functional communication and stakeholder management skills
Data-minded, with a track record of using metrics to drive improvement
Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment
Crew’s commitments to you:
Paid Time Off + 6 paid holidays each year
Free carwashes, naturally •
Group health, dental, and vision
401K with company match
Daily pay options available at no cost to you
Tuition reimbursement
Recognition and appreciation events
We're really in the people business, we just happen to wash cars!
Worksite address
fishers, IN, 46037, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.