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Job description
Manager, Defined Benefit Operations
The Manager, Defined Benefit Operations leads a team of 10–15 Defined Benefit Specialists and is accountable for the quality, accuracy, and productivity of the team's work. This leader plays a key role in WI Client & Participant Services, fostering a high-performance culture and ensuring exceptional client satisfaction. You will manage daily operations for a complex Defined Benefits team (Calculations and/or Employee Resolution), providing strong oversight, process discipline, and partnership with offshore support. Major responsibilities include:
Communicate organizational goals, values, and expectations clearly across the team.
Coach, mentor, and develop team members to support performance, growth, and career development.
Monitor team metrics, addressing performance gaps and driving continuous improvement.
Improve operational processes to increase efficiency and reduce cost per participant.
Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance requirements.
Oversee capacity planning, resource allocation, budgeting, and succession planning to ensure operational stability.
Collaborate across Defined Benefits business partners to pursue cohesive business goals.
Drive a customer-focused culture and support quality initiatives.
Anticipate and lead organizational and operational change using data and business insight.
The Expertise and Skills You Bring
BS/BA preferred; MBA a plus
5+ years of benefits outsourcing plan administration experience
Proven leadership record with strong communication skills
Strong operations background, especially in process management and improvement
Experience in financial services and/or DB outsourcing, ideally with Fortune 1000 clients
Strong analytical and problem-solving skills, including root-cause analysis
Demonstrated initiative in solving operational challenges and implementing improvements
Ability to lead teams through change and work cross-functionally
Knowledge of transaction processing systems and participant databases
Proficiency in Microsoft Office
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Worksite address
latonia, KY, 41015, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.