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Job description
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
This position manages the planning, design, and development of major high-visibility customer signage and environmental graphic design projects for the delivery of major capital projects and signage related start-up activities for new transit corridors, including bus and rail fleet and the construction of stations, facilities, and other projects to provide patrons with the information needed to navigate Metro's systems.
Recruitment Timelines: Interviews are projected to be scheduled for the week of 11/9/2026. These dates are subject to change.
Examples of Duties
Manages the planning, conceptualization, design, refinements, and production of a wide range of environmental graphic design work for the construction of station, facilities, and vehicles to ensure the continuity and integration of Metro's Environmental Graphic Design Systemwide Standards into the customer environment
Manages environmental graphic design, customer environment branding standards, and visual information systems for highly visible capital projects and ensures that work is on schedule, within budget, and complies with technical and regulatory requirements
Manages and evaluates the work of staff and consultants in developing complex signage and wayfinding design plans, programs, and processes to ensure consistency and integration of the Metro transit system
Plans, conceptualizes, develops, and executes creative strategies and solutions, and effectively communicates these strategies to staff and consultants
Analyzes complex design issues/problems and recommends visual solutions that convey clear, consistent, and effective information, and reflect best industry practices
Reviews design and construction documents, project specifications, and shop drawings for compliance with Metro's Environmental Graphic Design Systemwide Standards and to provide comments and direction to construction design teams
Conducts comments resolution meetings with the capital project construction teams, designers, and vendors
Conducts field audits of all signage for capital projects for placement, location, quality, and compliance with approved drawings and standards
Consults with other Metro departments for best practices and means and methods for fabricating and installing illuminated and static signage in new capital construction projects and existing facilities and stations
Works with multidisciplinary stakeholders, such as Architecture, Maintenance, Operations, Civil Rights, Safety, Security, Fleet Acquisition, and Marketing teams to incorporate complex environmental graphic design, signage, wayfinding, and other customer environment enhancements
Interfaces with designers, engineers, architects, fabricators, and other design professionals to deliver quality projects and/or ensure quality and integrity of customer environments
Develops and writes complex scopes of work for highly visible construction projects, prepares cost estimates, and evaluates proposals
Facilitates procurement; serves as technical subject matter expert during contract bidding, negotiation and award process; and manages the implementation of contractor/ consultant contracts
Responds to requests for signage resulting from alterations to the transit system environment, with a particular focus on mitigating impacts from regulatory requirements and digital information integration into the built environment
Supports the seamless integration of environmental graphic design components in relation to other key design elements, such as public art, architecture, and landscape architecture
Allocates and manages workflow and contractor resources
Develops and manages agency Environmental Graphic Design Systemwide Standards and Fleet Identity Standards
Facilitates management-level client meetings to define issues and develop strategies/work plans
Collaborates with clients to refine project objectives and determine how they can best be accomplished within time and budgetary constraints
Works closely with Program Delivery, Operations, and Marketing to ensure sure deadlines are met
Provides technical support and ensures design activities meet operations, maintenance, and quality standards and expectations
Manages special signage and environmental graphic design related studies
Supervises, trains, and motivates assigned staff
Prepares and presents comprehensive presentations, reports, and presentations to management, committees, and outside agencies
Represents the department at meetings with consultants and the public
May be required to perform other related job duties
Minimum Qualifications
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Urban or Transportation Planning; Public Administration, Public Policy, Visual Communications, Industrial Design, Graphic Design, Environmental Graphic Design, Architecture, Urban Design, or a related field; Master's Degree in a related field preferred
Experience
Six years of relevant experience or three years of relevant supervisory-level experience in developing complex, highly visible environmental graphic design programs and products
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experiencemanaging complex, high-visibility environmental graphic design programs and products for large-scale public transportation systems or similar environments
Experienceapplying applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic design
Experiencesupervising signage fabrication and installation processes, including the selection and use of materials, coatings, and hardware
Experiencereviewing and applying information from architectural, engineering, and construction documents and drawings
Experience managing projects, budgets, schedules, and stakeholder engagement while ensuring alignment with organizational goals and signage and brand standards
Essential Knowledge
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic design policies and funding for a public transportation agency
Current theories, principles, and practices of environmental graphic design, typography, navigational schemes, and signage
Wayfinding plans, engineering studies, and highly complex technical documents
Project management, budgeting, and cost estimating
Contract administration and negotiation
Capital project program delivery
Copyright issues
American Disability Act (ADA) standards and Title VI requirements
Signage fabrication and installation means and methods, including materials, coatings, and hardware
Macintosh hardware and a range of software programs, such as Adobe InDesign, Illustrator, Photoshop, Acrobat, Distiller, CAD (Computer-Aided Design) applications and tools, font management software utilities, Microsoft Office Suite, and other desktop publishing tools
Modern management theory
Skill in
Managing the design and development of environmental graphic design standards and/or project delivery of signage plans/ systems to help achieve the agency's long-range mission
Reading and understanding architectural, engineering and construction documents and drawings
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Discerning anomalies and discrepancies between required standards and contractor submittals
Effective project management while working on multiple projects concurrently
Communicating effectively, verbally, and in writing
Communicating an overall appreciation and understanding of quality design with project team members and creating relationships with other agency departments and individuals
Interacting professionally with various levels of Metro employees, design professionals, and the public
Exercising creativity, critical judgement, and constructive problem solving
Ability to
Understand complex wayfinding plans and communication systems
Retain institutional knowledge and recall detailed information from protracted projects
Think and act independently
Establish and implement relevant policies and procedures
Understand, interpret, and apply laws, rules, regulations, policies, and procedures
Supervise, train, and motivate assigned staff
Effectively organize complex information and maintain organized and accurate job files
Meet tight time constraints and deadlines for tasks and projects
Prepare comprehensive reports and correspondence
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
Good distance vision and/or depth perception to judge distances
Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, and requirements. Employees may be required to perform other related job duties.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.