About this opportunity
Med4home lists this Manager, Sleep Operations Support opportunity in clearwater beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Leadership Role At Cpap Supply CenterThis employee provides leadership for the supporting departments at the CPAP Supply Center in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and also manages individual projects and contributes to other operational initiatives outside of team responsibilities.Responsibilities include:Ensuring headcount of support departments is appropriate to support the businessMeeting business targets on a monthly and yearly basisProviding guidance and leadership skills to direct reports, assisting with management and direction of their teamsKey contributor in overseeing team workload and ensuring standard operating procedures are efficient and maximized for business performanceFocusing and maintaining performance efforts of the team on current business goalsWorking to ensure that their direct reports are productive and meet their individual business objectives, and conduct their responsibilities in a professional and courteous mannerSuccessful experience influencing employees working remotelyServing as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectivesParticipating, implementing, and monitoring new initiatives to enhance the performance of the team and the center as a wholeOverseeing training and coaching of Representatives assigned to the team and providing refresher training as neededSupporting a positive culture by driving execution daily and creating team engagement and excitementIdentifying opportunities for process improvementsEnsuring activities support the organization in achieving revenue and shipment targetsEnsuring a positive customer experienceQualifications include:3+ years leadership experience4+ years of customer service-call center experienceProven leadership skills in coaching, developing, and training call center personnelDemonstrated history of meeting performance objectivesExcellent verbal and written communications skills are a mustProficient with computer applications including Word, Excel, Outlook, and PowerPointAssociate's or bachelor's degree preferredExperience with call center productivity metrics preferredHealth care experience beneficial
Worksite address
clearwater beach, FL, 33767, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.