About this opportunity
The Steamship Authority lists this Manager,Workforce Training & Development opportunity in falmouth, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Steamship Authority is currently seeking to fill the position of Manager of Workforce Training & Development at the Steamship Authority's Falmouth administrative office location. This is a full-time, non-union position.
Position Function:
The Manager of Workforce Training & Development is responsible for leading organizational wide trainings & career pathways through coordinating, management & execution of workforce development programs. The Manager will proactively assess the needs of the organization & work closely with internal stakeholders.
Duties & Responsibilities:
Implement & oversee organization-wide training programs, including employee customer service, supervisory development, & any workforce & HR-related trainings.
Collaborate with the management team to provide workforce development, planning & support.
Facilitate various staff training courses held with internal & external parties.
Oversee the implementation of customer facing training programs.
Develop & launch career pathways & its curriculum for career tracks.
Manage employee opinion & workforce-related surveys while assisting managers in implementing a results-oriented action plan.
Develop staff & supervisory training for new hires & periodically though the year for all staff.
Implement a train the trainer model with consultation from external vendors.
Partner with community-based schools, colleges & training programs that serve community residents.
Assist with employee recognition programs & events in collaboration with Human Resources Director, managers, & staff.
Manage execution of all activities, projects, training & deadlines related to workforce development & employee recognition.
Provide function direction to subordinates regarding SQMS disciplines.
Other related duties as assigned.
Requirements:
A minimum of 5+ years of training experience.
Excellent customer service & cultural sensitivity are a must.
Must have strong interpersonal skills, effective communication, including written & oral.
Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) & other web-based applications.
Ability to work with confidential information.
Highly organized with ability to manage multiple projects at once.
Fluency in Portuguese &/or Spanish highly desired.
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Worksite address
falmouth, MA, 02540, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.