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Job description
Halian, an NES Fircroft company, is looking for a dynamic leader to oversee, support, and expand contract delivery operations across the United States. In this role, you will ensure service excellence, maintain strong client relationships, drive team performance, and support the operational success of our growing U.S. business.
This is a hands‑on leadership role ideal for someone experienced in contract delivery, team management, and client operations within recruitment, MSP, RPO, or technology‑driven environments.
Key Responsibilities:
Lead, mentor, and support U.S. contract delivery teams.
Manage team performance and ensure delivery against KPIs and SLAs.
Serve as the primary operational contact for clients, ensuring high service standards.
Maintain contract compliance and adhere to internal policies and procedures.
Collaborate with Recruitment, HR, Finance, and Operations to support workforce planning and onboarding.
Monitor performance metrics and provide reports to senior leadership.
Identify and implement process improvements to enhance service delivery.
Address operational challenges proactively and escal...
Qualifications:
Experience managing teams within recruitment, staffing, MSP/RPO, or technology services.
Strong understanding of contract management and service delivery frameworks.
Excellent client‑facing and stakeholder management skills.
Strong organizational, analytical, and problem‑solving abilities.
Familiarity with U.S. contract markets and contractor models (preferred).
Excellent written and verbal communication skills.
Leadership and People Development
Operational Excellence
Client Relationship Management
Strategic Thinking
Effective Decision‑Making
Why Join:
Uncapped commission
Opportunity to lead and shape U.S. contract delivery operations
Collaborative and supportive team culture
Exposure to diverse clients, industries, and technologies
Career growth within a global organization
About Halian:
Halian is a global technology recruitment and managed services company operating across 20+ countries. We connect exceptional talent with leading global organizations and deliver scalable workforce solutions that help businesses grow, transform, and thrive.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.