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Job description
Overview
As Managing Director of Hilton Universal , you will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. You will play a pivotal role in driving GOP growth and Revenue Growth Index performance. The position requires a dynamic, hands‑on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.
What We Offer
Total compensation: $250,000‑300,000 annually; includes base salary and discretionary incentives, bonuses, and commission opportunities.
401(k) with company matching.
Exclusive worldwide Hilton employee travel discount program.
Opportunity to participate in multi‑million view TikTok videos (@hiltonuniversal).
... and more.
Duties & Responsibilities
Provide executive oversight of all hotel operations as outlined in the organizational structure.
Lead regular meetings with department heads to ensure operational alignment and goal tracking.
Ensure strict compliance with brand and company SOPs, service standards, and policies.
Oversee key property initiatives including capital projects, service recovery, and renovations.
Respond effectively to guest concerns and manage service recovery protocols.
Lead the preparation and execution of the hotel’s annual operating budget, sales and marketing plans, and capital budgets.
Drive ongoing profitability by achieving or exceeding revenue and guest satisfaction targets.
Identify opportunities for cost savings and operational improvements.
Analyze P&L statements and deploy strategies to optimize financial performance.
Implement yield management and sales strategies to maximize RevPAR and total revenue.
Provide monthly performance reports to ownership and stakeholders.
Participate in the planning and achievement of IBT growth targets.
Approve hiring decisions for key leadership roles.
Foster career development and succession planning for hotel team members.
Qualifications & Requirements
Education & Experience
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
Minimum of 10–15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full‑service hotel environment.
Proven track record of successfully managing high‑profile hotel assets and leading large, multi‑disciplinary teams.
Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
Experience working within Hilton brand standards and franchise systems highly preferred.
Required Skills & Abilities
Advanced knowledge of hotel operations and principles.
Strong communication skills, both verbal and written.
Proficient in Microsoft Office Suite, Zoom, Adobe, and related platforms.
Ability to make decisions with guidance from general policies and procedures.
Commitment to staying abreast of technological advancements and AI tools.
Schedule
The work schedule is based on business demands; employees must be available days, nights, weekends, and/or holidays.
Physical & Environmental Demands
Fast‑paced environment; requires bending, crouching, kneeling, twisting, walking, standing, and operating office equipment.
Grooming & Appearance
All employees must maintain a neat, clean, and well‑groomed appearance; uniform guidelines will be provided during orientation.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.