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Job description
Manufacturing ExpeditorWork Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.The CompanyRexnord® is a $2 billion multi-platform diversified global industrial company. Within our two platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers' reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. We believe in a core business philosophy of continuous improvement that leverages the Rexnord Business System (RBS) to drive consistency and enable growth. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,500 associates worldwide.Aerospace Business UnitsRexnord Aerospace supplies high performance spherical and cylindrical bearings, mechanical seals, gears and electrical components to commercial air transport markets. Our products are engineered to meet stringent requirements and are specified in engine systems, flight control systems, landing gear systems and airframe structures. Our global customer base includes major engine and airframe OEMs, tier suppliers and aircraft operators.Brief DescriptionThe Manufacturing Expeditor will work in a fast-paced Manufacturing environment. This person will be the primary interface between internal and external customers requiring strong communication skills in customer service. This position is responsible for maintaining a high level of customer satisfaction by addressing and administrating commercial issues through the CSR Team that include, but is not limited to: customer inquiries, processing orders, preparing quotes, tracking bids, managing RMA's and resolving billing issues, in accordance with company policies and procedures. This position is located in our Twinsburg, OH facility.Key AccountabilitiesManagement of assigned key accounts and/or market segment activity including: order, quotation, business development, conflict resolution, order entry, Voice of the Customer, pricing to value, assisting in contract and account program administration, coordinating Production Readiness reviews.Frequently interacts with customers, addressing and resolving customer inquiries and complaints regarding products, services, billing, etc to maintain customer goodwill.Actively manage the customer orders across the entire life cycle.Maintain accurate customer contact base and critical communication files for assigned accounts, Management of Critical Programs, Contracts and Agreements.Must handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals. This includes troubleshooting and production explanation.Work and interact with multiple intercompany departments – Purchasing, Manufacturing, Shipping, Scheduling and Engineering.Accepts and processes sales orders timely; this includes verifying orders for accuracy.Meet/Exceed Customer Satisfaction Goals.Develop a high level of understanding of the ERP system.Maintain a high knowledge base on the business' products and applications.Job RequirementsCapabilities and Success FactorsThis position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder.High School Diploma or GED Required3+ years of Expeditor/Customer interface within engineered products preferredProficient in Microsoft suite skills and basic internet searchingCustomer FocusedSelf-starter and creative thinkingExcellent verbal and written communication skillsExcellent interpersonal skillsAttention to details and ability to highlight process issuesAbility to prepare reports and correspondenceAbility to communicate effectively with customers and other employees in the organizationOther duties and assignments as neededExceptional benefitsMedical InsuranceDental InsuranceVision InsuranceShort-Term Disability InsuranceLong-Term Disability InsuranceAccidental Death and Dismemberment InsuranceLife InsuranceFlexible Spending Accounts (Medical and Dependent Care)Educational ReimbursementMatching 401(k) contributionExpected Base Salary Range: ($50,000 – $60,000)The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.Rexnord associates must be in good standing for consideration for job openings. This includes satisfactory or above ratings in job performance and no corrective actions, PIP's, disciplinary issues or warnings in the last 12 months.Equal Employment Opportunity Employer:Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled
Worksite address
twinsburg, OH, 44087, US
Who can apply
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