This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
The team works on keeping Maps Data current and reflective of real-world changes. They address issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping City/Country Expert will be responsible for high‑impact work in improving city transit data and providing country‑specific expertise. The City/Country Expert will develop and maintain transit data pipelines and establish the ground truth in the city/country they work.
Role & Responsibilities As City Expert
Communicate with internal stakeholder teams and external companies to achieve project goals
Create city-level transit data modeling policies based on the market needs and local regulations
Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product
Leverage local familiarity with regional urban transit systems and expertise to identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues
Validate quality of new and updated data in the data management platform
Make necessary edits for all transit data types
Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams
Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas
Conduct in-city field research to determine the ground truth of transit issues and user problems
Develop outages and alerts capabilities in their assigned city
Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills
Role & Responsibilities As Country Expert
Create guideline documents to be used by operators with country-specific insights
Provide input to create country-specific policy to existing general policy. Apply existing Mapping policies to their specific country, providing insights into traffic laws, landmarks, political modeling, and key mapping features
Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types), translate and interpret comments and actions from various sources (e.g. Users), and troubleshoot problems based on instructions, training, and context
Review mapping operations issues for quality checks related to specific countries of expertise
Act as point of contact for mapping operations country-specific questions
Perform FLA (Formative Learning Audit), review operations work, and identify operational errors at scale
Evaluate import data from the Import Engineering team prior to ingestion
Work with other internal teams to ensure correct political format for the country is utilized
Experience / Skills
1–3 years of experience
Graduate or equivalent experience
Good communication skills in English and native local language
Technological savviness with basic programming skills (Java, C#, C++, Python)
Proficiency in GIS mapping tools and SME with deep knowledge of the city/country’s transit/traffic network
Knowledge of traffic laws, landmarks, political modeling, and key mapping features of the city/country
Comfortable with a rapidly changing environment
Strong problem‑solving skills and excellent attention to detail
#J-18808-Ljbffr
Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.