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Job description
Salary: $90-120k Base + Bonus = $140-165k Total
Job Summary: The Market Vice President of Service is a high-impact operational leader responsible for overseeing a $50M annual service budget and a team of 100+ service and operations professionals across Washington, California, and Nevada. This role drives operational excellence, service delivery performance, and customer satisfaction while ensuring alignment with company goals and core values. The VP will be based in the Seattle office daily and provide hands‑on leadership, coaching, and strategic guidance to ensure scalable, efficient service operations across the region.
Job Responsibilities
Leadership & Strategy
Provide strategic leadership for all service and operations teams across WA, CA, and NV.
Establish clear goals, KPIs, and performance standards to ensure high-level execution and continuous improvement.
Operational Management
Manage day-to-day service operations, ensuring timely, high-quality service delivery.
Analyze operational processes, identify opportunities for improvement, and implement best practices and scalable solutions.
Team Development & Performance
Lead and oversee a team of 100+ operational, technical, and support staff.
Evaluate, coach, and motivate team members to achieve peak performance and uphold company values.
Recruit, hire, and develop high-caliber talent to support regional growth.
Develop and implement training programs that enhance technical skills, leadership, and overall department performance.
Qualifications
Bachelor’s degree preferred; relevant experience considered in lieu of degree.
10+ years of progressive leadership experience in service, operations, or related fields.
Proven success overseeing large budgets ($25M+), multi-location teams, and high-performing service organizations.
About The Company
50 Years in business
1,400 employees
40,000 accounts / $491M in revenue
Technology solutions
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Seniority level
Executive
Employment type
Full-time
Job function
General Business
Industries
Staffing and Recruiting
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Worksite address
beaverton, OR, 97078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.