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Job description
Massage TherapistGrow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.The Massage Therapist is responsible for delivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, and maintaining the highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth, expertise, and attention to detail.General duties include:Perform massage and body treatments according to established treatment protocols and guest preferencesGreet guests warmly with a professional salutation, ensuring a welcoming and calming experienceConduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatmentCustomize treatments as appropriate to meet individual guest needs while adhering to treatment guidelinesExplain treatment services, techniques, and benefits clearly and professionallyEducate guests on recommended home-care products and spa services; actively support retail sales initiativesMaintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical informationUphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipmentMaintain a clean, organized, and serene treatment environment and shared spa facilitiesParticipate in staff meetings, ongoing training, product knowledge sessions, and team initiativesBe knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiriesConduct spa facility tours for guests as requestedReport any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadershipArrive for scheduled shifts on time, prepared, and in professional presentationDemonstrate flexibility with scheduling, including weekends, holidays, and peak business periodsMaintain a positive, guest-focused attitude and contribute to a collaborative team environmentFollow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materialsEnsure compliance with hotel policies, procedures, and standards with self and colleaguesEnsure uniform and personal appearance are clean and professionalMaintain confidentiality of proprietary informationEmbody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand PillarsPerform other reasonable duties as assigned to support spa operationsQualifications & Skills:High school diploma or equivalent requiredCurrent, valid state massage therapy license in good standing (state-specific licensing required)Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferredStrong knowledge of massage modalities, body treatments, and contraindicationsExcellent guest service, communication, and interpersonal skillsProfessional, polished appearance and demeanorAbility to educate guests and confidently recommend spa products and servicesStrong attention to detail with a commitment to safety, cleanliness, and guest comfortAbility to remain calm and professional in a fast-paced environmentBasic computer proficiency; experience with spa booking systems preferredAbility to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as neededFlexible availability, including evenings, weekends, and holidaysStarwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. By signing below, I am confirming that I can perform the essential functions of this job as listed above, with or without reasonable accommodations.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Worksite address
austin, TX, 78701, US
Who can apply
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