About this opportunity
Chetola Mountain Resort lists this Massage Therapist opportunity in blowing rock, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Massage Therapists Wanted At Chetola ResortFor over 180 years, Chetola Resort has welcomed guests seeking a timeless mountain escape in the heart of the Blue Ridge Mountains. As a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. The Spa at Chetola provides a serene and restorative environment where guests enjoy therapeutic treatments tailored to their needs.The Spa at Chetola Resort is seeking professional and experienced Massage Therapists (W-2 employees) to join our team. In this role, you will provide exceptional therapeutic massage and body treatments in a tranquil, luxury resort setting, ensuring each guest leaves feeling relaxed, rejuvenated, and cared for.Due to strong and growing guest demand, the Spa is actively expanding its hours of operation—creating increased service volume and meaningful earning opportunities for our Massage Therapists. This role is scheduled based on peak demand, with services typically performed during late morning through early evening hours. Operating hours may vary by day, with services generally offered until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.Weekend and holiday availability is required, as these are critical, high-demand periods for Spa operations and overall earning potential. Flexibility to support a variable schedule based on business levels is essential for success in this role.As a member of the Chetola team, you will play a key role in delivering a Forbes-aligned guest experience while supporting the continued growth and success of the Spa.What You'll DoGuest Experience & Service DeliveryProvide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practicesCreate a calm, welcoming, and personalized environment for each guestAssess guest needs and recommend appropriate treatments, enhancements, and wellness solutionsEducate guests on wellness, self-care practices, and product usageDeliver services within the appropriate time allotted and ensure prompt, on-time start and completion of each appointmentGuest Communication & Experience EnhancementHandle guest questions, concerns, and requests professionally, courteously, and promptlyProvide accurate, appropriate, and timely responses to all guest needsActively promote spa services and home care programs, meeting minimum retail sales goals, to enhance the guest experienceMaintain complete knowledge of all spa services, products, and current promotionsSpa Operations & Treatment Room StandardsPrepare treatment rooms before each service and properly clean, sanitize, and restock rooms after each appointmentUphold all sanitation, sterilization, and safety standards in accordance with state law and spa policiesProperly care for spa equipment and use appropriate product amounts to support cost control effortsTeam Collaboration & CommunicationCommunicate any guest or operational concerns to Spa leadership in a timely mannerMaintain a positive attitude and contribute to a supportive, team-oriented work environmentSupport overall Spa operations and assist in other areas as requested by managementRequirementsAt The Spa at Chetola, excellence is felt in every moment of the guest experience. As a Massage Therapist, you'll deliver a refined, consistent experience by paying close attention to:Treatment room readiness: Proper lighting, calming music, comfortable temperature, and a fully prepared, clutter-free environment before each guest arrives.Linen and table presentation: Fresh, wrinkle-free linens, properly draped tables, and a pristine, inviting setup.Personal presentation: Professional, polished appearance with a calm, confident presence that immediately puts guests at ease.Touch and technique consistency: Smooth transitions, consistent pressure, and attention to guest cues throughout the service.Sanitation excellence: Meticulous cleaning and sanitation of treatment rooms, tools, and surfaces between each service.Guest transitions: Warm, unhurried greetings and closings that create a seamless, elevated experience from arrival to departure.Product and aroma control: Thoughtful use of oils and products to enhance the experience without overwhelming the senses.Awareness and anticipation: Noticing and adjusting small details—temperature, pressure, comfort, or guest preferences—before they are voiced.About YouPassionate about health, wellness, and delivering exceptional guest experiencesProfessional, dependable, and service-oriented with strong attention to detailExcellent communication and listening skills with a calm, welcoming presenceFriendly, outgoing personality with a genuine enjoyment of working with peopleAbility to work independently while also contributing to a team environmentCommitted to maintaining guest confidentiality and a high level of professionalismRequirementsActive North Carolina Massage Therapy License in good standingMinimum of 1 year of massage therapy experience preferred; resort or luxury spa experience a plusHave a thorough knowledge of numerous massage modalities, possessing a general understanding of body treatments, and be willing to train in our spa's specific massage and body treatment offeringRequired availability to work weekends and holidays, which are core, high-demand periods for Spa operationsAbility to work a flexible, demand-based schedule aligned with Spa operating hours, which vary by day and may extend until 7:00 PM on Fridays and Saturdays and 6:00 PM Sunday through ThursdayAbility to consistently work late morning through early evening shifts, based on guest demand and booking volumeBasic computer skills and ability to learn spa booking/POS systemsAbility to stand for extended periods and perform repetitive physical movementWhy ChetolaOne of the largest private employers in the county with a dynamic work setting and strong potential for career growthJoin a dedicated and growing team shaping the next era of a beloved mountain resortContribute meaningfully to a culture rooted in connection, craftsmanship, and careCompetitive commission rates for services performedBenefits offered for eligible employees who work more than 30 hours per week, including health, dental, vision, supplemental benefits, PTO, and on-property perksChetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Worksite address
blowing rock, NC, 28605, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.