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Job description
Department: Operations - Back of House
Reports To: Store Manager / Shop Manager / Shop Foreman
FLSA Classification: Exempt, Full-Time
Position Summary
This position is responsible for accurately diagnosing complex vehicle issues, performing high-quality repairs, mentoring less experienced technicians, and ensuring every vehicle leaves our facility repaired the first time.
A Master Technician is expected to consistently demonstrate exceptional diagnostic ability, efficiency, professionalism, integrity, and leadership while safeguarding our customers' safety and our company's reputation.
This role requires a commitment to continuous learning, accountability, teamwork, and living out our Core Values every day. We are not looking for someone who simply replaces parts. We are looking for a true diagnostician who takes pride in solving problems and delivering an exceptional customer experience.
Essential Job Responsibilities
Diagnostic Excellence Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns.
Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively.
Develop accurate diagnostic plans before recommending repairs.
Prevent unnecessary parts replacement through proper testing and verification.
Complete repairs according to manufacturer specifications and industry best practices.
Repair Quality Perform repairs correctly the first time.
Maintain exceptional workmanship on every repair.
Conduct thorough pre-repair and post-repair inspections.
Perform required pre- and post-repair road tests.
Verify customer concerns have been completely resolved.
Immediately communicate additional concerns discovered during repairs.
Digital Vehicle Inspections
Every vehicle must receive a thorough inspection following company standards.
Responsibilities include: Complete Digital Vehicle Inspections (DVI)
Minimum six high-quality photos per inspection
Clear technician notes explaining findings
Priority recommendations
Safety concerns clearly documented
Communicate findings effectively to Service Advisors
Failure to complete inspections according to company standards may result in disciplinary action.
Documentation
Accurate documentation is critical. Technicians are responsible for documenting: Concern
Cause
Correction (CCC)
Diagnostic procedures performed
Test results
Labor operations
Parts required
Additional recommendations
Warranty information when applicable
Documentation should allow another technician to fully understand the repair process.
Customer Vehicle Care
Every customer's vehicle must be treated as though it belongs to a member of your own family.
Responsibilities include: Use seat covers
Use steering wheel covers
Use floor mats
Protect vehicle interiors
Return seat and mirror positions
Remove fingerprints
Clean spills
Return vehicle as clean or cleaner than received
Team Leadership
Master Technicians are expected to lead by example.
Responsibilities include: Mentor Apprentice Technicians
Assist B and C Level Technicians
Share technical knowledge
Promote teamwork
Help maintain positive shop morale
Demonstrate professionalism under pressure
Support company training initiatives
Shop Standards
Maintain an organized, safe, and professional work environment.
Responsibilities include: Clean work bay daily
Maintain toolbox organization
Properly store equipment
Return specialty tools
Maintain lifts
Report equipment failures immediately
Follow all opening and closing shop responsibilities
Participate in weekly shop cleaning
Safety Responsibilities
Safety is never optional.
Technicians must: Follow OSHA safety standards
Wear required PPE
Wear safety glasses
Properly support vehicles
Follow lift safety procedures
Report injuries immediately
Maintain a clean and hazard-free workspace
Production Expectations
Master Technicians are expected to consistently meet or exceed production goals while maintaining exceptional quality.
Performance expectations include : 81+ flagged hours per pay period minimum
High efficiency while maintaining quality
Accurate diagnosis
Minimal comebacks
High productivity
Consistent workflow management
Quality will always take priority over speed.
Continuous Learning
Master Technicians are expected to remain leaders in the automotive industry.
Responsibilities include: Maintain ASE Master Technician Certification (or obtain within an approved timeframe if hired without current certification)
Attend company training
Complete continuing education
Stay current with evolving vehicle technology
Participate in manufacturer and aftermarket training opportunities
Minimum Qualifications Minimum 8 years professional automotive repair experience
ASE Master Technician Certification preferred
Advanced electrical diagnostic experience
Advanced drivability diagnostic experience
Advanced engine performance knowledge
Ability to diagnose CAN Bus communication systems
Ability to diagnose complex intermittent concerns
Strong understanding of scan tool data
Excellent written and verbal communication skills
Valid driver's license
Must remain insurable under the company's automotive insurance policy as a condition of employment
Physical Requirements
This position regularly requires: Standing for extended periods
Walking
Bending
Kneeling
Crawling
Reaching overhead
Lifting up to 50 pounds
Working around moving vehicles
Exposure to heat, cold, chemicals, and automotive equipment
Reasonable accommodations may be made for qualified individuals with disabilities.
Performance Expectations
Success in this role is measured by more than flagged hours. Master Technicians are expected to consistently demonstrate: Accurate diagnostics
High repair quality
Low comeback percentage
High productivity
Complete Digital Vehicle Inspections
Proper documentation
Excellent communication
Team leadership
Professional appearance
Positive attitude
Continuous learning
Accountability
Commitment to company processes
Commitment to safety
Exceptional customer care
Working Conditions
This is a full-time, exempt position requiring flexibility to meet customer and operational needs. Overtime must be approved in advance. Technicians may occasionally be required to remain past their scheduled shift to complete repairs or ensure customer satisfaction in accordance with company policy.
"Key Performance Indicators (KPIs)": Minimum 90% DVI
Minimum 10 photos/videos per inspection
Minimum 3 complete sentences for each inspection finding
81+ flagged hours per pay period (minimum expectation)
Less than 2% comeback rate
100% QC compliance
100% pre- and post-repair road tests when required
100% CCC documentation completed on every repair order
Maintain an insurable driving record
Demonstrate leadership through mentoring apprentices and assisting teammates
Worksite address
pensacola, FL, 32573, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.