About this opportunity
McWane Ductile lists this MDU IT Specialist opportunity in provo, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company DescriptionAbout Us: McWane Ductile stands today as North America's leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America's water infrastructure for generations to come.
Job DescriptionPosition Overview
We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility.
The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.
Key Responsibilities
End User Support
Provide exceptional in-person and remote support to end users
Troubleshoot and resolve hardware, software, printer, and network issues
Serve as the primary point of contact for IT-related service requests
Maintain high service levels and timely issue resolution
Hardware & Systems Management
Procure, install, configure, upgrade, and maintain desktop and laptop computers
Install and maintain printers and peripheral devices
Install and support network hardware including switches
Perform routine maintenance and lifecycle management of IT equipment
Maintain inventory and tracking of IT assets
Network & Infrastructure Support
Diagnose and resolve network connectivity issues across the facility
Monitor network performance, availability, and security
Assist with basic switch configuration and network troubleshooting
Microsoft Environment Administration
Manage users, devices, and access in Active Directory
Support Microsoft 365 applications and services
Manage software licensing and ensure compliance
Security & Systems
Support facility security systems including surveillance and access control
Follow and help enforce cybersecurity best practices
Project & Vendor Coordination
Coordinate and direct third-party vendors and contractors on IT-related projects
Support system upgrades, rollouts, and improvement initiatives
Documentation & Process
Document systems, configurations, and troubleshooting procedures
Maintain accurate records of incidents, changes, and IT assets
Contribute to process improvement and standardization
Classification: Exempt Position
Reports to: IT Manager
Date: 06/17/2026
Work Environment: Heavy Industrial Setting will occasionally work around molten metal in a loud environment.
Physical Demands: Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs.
Position type and expected outs of work: Full-time hours, work schedule is 8:00 AM - 5:00 PM, additional hours as needed and schedule subject to change.
Travel: Some travel may be required.
QualificationsMinimum Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
2+ years of experience in an IT support, help desk, or IT specialist role
Strong troubleshooting skills with Windows operating systems, hardware, and peripherals
Basic understanding of networking concepts (TCP/IP, switches, connectivity)
Preferred Skills & Experience
Experience supporting IT in a manufacturing or industrial environment
Familiarity with Active Directory and Microsoft 365
Experience supporting network infrastructure and IT security systems
Experience with IT ticketing systems and service management practices
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.