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Job description
The Measure Technician (In-Home Advisor)With a career at The Home Depot, you can be yourself and also be part of something bigger.The Measure Technician works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.Key ResponsibilitiesAppointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.Compliance - Follow all policies, procedures, and adhere to work schedule.Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.Direct Manager/Direct ReportsThis Position typically reports to the Assistant Market ManagerThis Position has up to 0 Direct ReportsTravel RequirementsTravel between locations required.Physical RequirementsMust continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working ConditionsLocated in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Minimum QualificationsMust be 18 years of age or olderMust be legally permitted to work in the United StatesReliable TransportationPreferred QualificationsNoneMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GEDPreferred EducationThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GEDMinimum Years of Work Experience1+ years of previous related work experiencePreferred Years of Work Experience1 + years of previous related work experienceMinimum Leadership ExperienceNo previous leadership experiencePreferred Leadership ExperienceNo previous leadership experienceCertificationsNoneCompetenciesAction OrientedCollaboratesCommunicates EffectivelyCustomer FocusFor California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $20.00 - $22.00
Worksite address
grand rapids, MI, 49503, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.