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Job description
Medical AssistantFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.As a Medical Assistant on this team you are responsible for overseeing and participating in day-to-day clinical care of patients under remote supervision. This position assists in the care of the patient by following through on completion of provider orders and answering patient calls for medication refill orders, and approved results reporting. Additionally, may be responsible for performing over the phone triage. Individuals in this function typically have certification. May also be responsible for overseeing and participating in day-to-day clinical support care of patients. They will be part of a market-wide team that manages clinical support items to minimize in-basket and task burden on our clinicians and improve one-call resolution for our patients.Primary Responsibilities:Works on simple tasks using established procedures and protocolsBasic tasks completed without review by othersSupervision/guidance required for higher level tasksMonitor and manage assigned pool/work queues ensuring timely completion of necessary clinical support needs (e.g., medication refill requests)Create and communicate TE's/Messages across teams (e.g., central scheduling, clinical staff, providers) as necessaryTranslate communicated information into concise and accurate written documentation. Use approved 'dotphrases' in accordance with job function/role. Document and send communications/messages in EHR/MyChartSend and receive tasks to provider office to assist patient with access to medical careAnswers incoming calls from patients or healthcare related entities (number based on metrics) either directly or through warm transfer, resolving moderate to complex issues in a timely mannerAssist with patient care related tasks related to medication refills, relaying diagnostic results, 'in-basket' management, 'trigger word' screening by utilizing approved protocols and processesConsistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customerExhibit multitasking skills, utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelinesAttends required trainings/meeting (ex. Huddles) to stay current on policies and growthAt Optum we offer competitive compensation packages which also include:Sign-On Bonus--$4000 after 30 days of employmentOvertime eligible at time and halfAnnual performance bonus potentialPaid Time Off (PTO) which you start to accrue with your first pay period plus 9 Paid HolidaysCareer development and training for other roles you may be interested inMedical Plan options, Dental, Vision, Life& AD&D Insurance within 30 days of hire401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High school graduate or GEDCompletion of a Medical Assistant program, or Military Medic program1+ years of experience in an ambulatory care settingExperienced with Microsoft Office Suite including Word, Outlook, Excel and TeamsPreferred Qualifications:Call Center experienceExperience with Epic EMR/EHR SystemBilingual - SpanishPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $19.00 - $25.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Worksite address
scottsdale, AZ, 85254, US
Who can apply
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