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Job description
Medical AssistantOur team is looking for a hard-working medical assistant who will work with the physicians and other members of the practice by performing a variety of back office clinical and administrative duties. This person will work to fulfill patient needs and ensure smooth patient flow within the practice.Duties and ResponsibilitiesAnswers a high volume of calls and schedules appointments for all patients with a high degree of accuracyCommunicates clearly on the phone and accurately documents and assigns messagesConfirms and updates contact information for all patients at every contactMakes follow-up calls for any messages leftDocuments appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriatelyDelivers all communications with excellent customer serviceBe courteous and professional for all patient interactionsRoutes calls to appropriate staff for swift resolutionRequirementsStrong computer skills, including basic keyboarding skillsAbility to navigate through patient records systemsAbility to analyze situations, prioritize, develop solutions, and make recommendationsAbility to work with minimal supervisionExcellent customer service and communication skills over the telephoneAbility to community sensitively and effectively with patientsExcellent organizational and problem-solving skillsKnowledge of medical practice terminologyEducation and ExperienceMinimum High School Diploma or EquivalentExperience in fast paced scheduling or call center2+ years of customer service experienceExperience working with performance metricsExperience with Microsoft Office Products (Word, Excel, PowerPoint)Benefits of Working with University Foot and Ankle InstituteMedical, Dental, and Vision PlansHSA with Employer ContributionFSAGenerous PTO Program401k with a 3% MatchEmployee Assistance ProgramLife and AD&D InsuranceShort-Term and Long-Term Disability
Worksite address
lomita, CA, 90717, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.