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Job description
Location 4 Courthouse Sq,Byrdstown, TN, 38549,United States
Employee Type Full Time Non-Exempt
Full Time - Monday - Friday 8a-5p
About Us
Cookeville Medical Clinic is the largest independent medical provider in Upper Cumberland delivering comprehensive healthcare for all ages at our 7 convenient locations (Baxter, Cookeville, Crossville, Gainesboro, Rickman, Byrdstown, and Sparta). We aim to be our communities’ preferred provider of personalized, innovative, high-quality and cost-effective healthcare. Our team members value commitment, integrity, responsibility, and ethics in order to promote teamwork, efficiency, professionalism, and compassion to ensure we’re providing the best possible outcomes for our patients.
What You’ll Be Doing
The Medical Assistant/Patient Services Specialist is responsible for assisting the team in both the front office and back office in the care of patients to assure optimal delivery of medical care.
The successful candidate will be able to:
Check patients in and obtain patient information utilizing the web-based on-site
Schedule appointments and follow-up with appointments as needed
Collect and post proper patient payment, including print appropriate receipts
Perform insurance eligibility checks prior to patient appointments
Answer all phone calls timely, and in a professional and courteous manner
Route calls and messages appropriately
Effectively communicate with all staff and providers amongst all clinics
Perform any and all other duties as assigned
Perform all relevant medical tasks including collecting vital signs, phlebotomy, performing EKGs and other minor diagnostics/treatments, administering injections and routine immunizations, assisting Provider with minor procedures, quality control testing, and maintaining CLIA waiver log, etc. as needed
Prepare patient charts including DIs, referrals, preventative screeners, labs, and DMEs as needed
Gather personal and clinical information from patient, readies paperwork and communicates information to care team as appropriate as needed
Participate in developing and updating of HPI, Social History, vitals, assessment and plans for patients as needed
Communicate with patients and their family to put them at ease as needed
Maintain medical supply inventory for clinic; keeps patient rooms stocked with supplies as appropriate as needed
Process various types of medication refills as needed
Schedules patient appointments, per scheduling guidelines as needed
Process patient referrals, prior authorizations and DME; schedule and coordinate appointments with specialists and outside organizations as needed as needed
Manage incoming and outgoing information/records received from specialists, hospitals, and emergency rooms; appropriately indexes documents as needed
Accurately update patient information in the EMR (i.e. demographics, contact preferences, insurance information etc.) as needed
Identify the health maintenance needs before welcoming the patient to the exam room as needed
Preview the schedule in advance, re-evaluates it throughout the day; tracks the flow of the clinic schedule to keep team on track and on time as needed
Collaborate with provider to ensure patients receive appropriate counseling and health education at time of visit or via telephonic follow-up (i.e. explanation of lab results, glucometer and inhaler teaching, chronic disease education, etc.) as needed
Manage influx of clinical triage calls; conducts appropriate triage over the phone and assesses whether patient can be treated telephonically or needs to be seen by provider as needed
Work in partnership with team members; collaborates with care team to ensure patient’s healthcare needs are being met
Job Requirements
High School Diploma or GED required
At least 1-2 years recent experience in urgent or primary care setting
Must have a valid driver’s license & reliable transportation
Must have experience in phlebotomy/venipuncture
Ability to communicate effective with Providers and others to resolve issues
Ability to demonstrate reliability and responsiveness to patients, families, and co-workers
What We Offer
Competitive pay
Continuing Education
Cookeville Medical Clinic is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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Worksite address
byrdstown, TN, 38549, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.