This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job Title : Medical Assistant - Pharmacy & Medication Support Specialist
nLocation : Tucson, AZ Job Type : Full-Time, Monday-Friday, 8:00 AM – 5:00 PM
nAbout Us:
nAt Personalized Healthcare of Arizona, we are dedicated to providing personalized health solutions tailored to the unique needs of our patients. Our practice is built on a foundation of compassion, innovation, and a commitment to patient-centered care. As a membership-based practice, we prioritize meaningful relationships and comprehensive care over volume-driven models.
nWe are seeking a Certified Medical Assistant to join our growing team in a specialized support role focused on medication management services. This position works closely with our Clinical Pharmacist to help patients navigate medication access, insurance requirements, and prescription-related processes while supporting exceptional patient care.
nnPosition Summary:
nThe Certified Medical Assistant serves as a key member of the clinical pharmacy team. Reporting directly to the Clinical Pharmacist, this individual is responsible for coordinating medication-related administrative processes, including prior authorizations, patient assistance programs, specialty medication workflows, prescription coordination, and communication with pharmacies and insurance carriers.
nThe ideal candidate has experience navigating medication-related terminology, insurance requirements, and healthcare workflows and enjoys helping patients overcome barriers to accessing prescribed therapies.
nnResponsibilities: Medication Access & Prior Authorization Support:
nnPrepare, submit, track, and follow up on prior authorization requests for medications, medical supplies, and specialty therapies.
nGather and organize clinical documentation required by insurance carriers to support authorization requests.
nMonitor authorization statuses and communicate updates to providers, pharmacists, staff, and patients.
nAssist with appeals, reconsiderations, and payer correspondence related to medication approvals and denials.
nMaintain organized documentation of authorization activity within the EHR.
n nPharmacy Coordination:
nnCoordinate with retail pharmacies, specialty pharmacies, infusion pharmacies, and pharmaceutical representatives.
nAssist with prescription-related follow-up, refill coordination, and medication procurement processes.
nSupport patient enrollment in manufacturer assistance, copay assistance, and patient support programs.
nHelp identify and resolve medication access barriers, insurance coverage issues, and pharmacy-related concerns.
n nAdministrative Support:
nnMaintain accurate documentation in the electronic health record (EHR).
nReview medication lists for completeness and identify discrepancies for pharmacist review.
nAssist with medication monitoring programs and population health initiatives as directed.
nTrack medication-related tasks, renewals, follow-up dates, and patient outreach activities.
nSupport reporting and administrative projects related to pharmacy services.
n nPatient Communication:
nnCommunicate with patients regarding authorization status updates, pharmacy coordination, and medication access requirements.
nEducate patients on administrative aspects of obtaining medications, including insurance requirements and assistance programs.
nProvide exceptional customer service while maintaining confidentiality and professionalism.
n nTeam Collaboration & Compliance:
nnWork closely with the Clinical Pharmacist, providers, care coordinators, and administrative staff to support patient care.
nAdhere to HIPAA requirements and organizational policies.
nParticipate in workflow improvement initiatives designed to enhance medication access and patient experience.
n nQualifications: Required
nnCurrent Medical Assistant certification (CMA, RMA, or equivalent).
nHigh school diploma or GED.
nCurrent BLS/CPR certification.
nAt least one year of experience in a medical office, pharmacy, prior authorization, referral, or insurance coordination role.
nStrong understanding of medical and pharmaceutical terminology.
nExperience working within an electronic health record system (eClinicalWorks preferred).
nExcellent organizational skills and attention to detail.
nStrong written and verbal communication skills.
nAbility to manage multiple priorities and meet deadlines.
n nPreferred
nnPrior authorization experience.
nExperience supporting specialty medications, biologics, infusion therapies, or chronic disease management programs.
nFamiliarity with Medicare, commercial insurance, and pharmacy benefit processes.
nExperience with patient assistance programs and medication affordability resources.
nExperience working with clinical pharmacists, primary care providers, or specialty care practices.
n nWhat We Offer:
nnCompetitive salary and benefits package, including medical, dental, and vision insurance.
nPaid time off (PTO) and paid holidays.
nProfessional development and training opportunities.
nA supportive, collaborative environment focused on patient-centered care.
nThe opportunity to help patients access life-changing therapies and improve health outcomes.
n
Worksite address
tucson, AZ, 85718, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.