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Job description
Certified Medical AssistantNew England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you're energized by this opportunity, we encourage you to apply!New England Life Care currently has an opening for a Certified Medical Assistant in Scarborough, Maine. This is a full-time, hourly, non-exempt position. The normal working hours will be Monday – Friday from 8:00am until 5:00pm.Job SummaryWe are seeking a certified medical/office assistant to support clinical and operations of our infusion suites. The ideal candidate will have excellent customer service skills, knowledge of ambulatory office operations and a commitment to delivering high-quality patient care.Benefits• Health insurance• Dental insurance• Vision insurance• Generous employer-matched 403b savings program• Company paid: Life insurance, Short- and long-term disability insurance• Paid time off• And much more!Primary ResponsibilitiesGreet and assist patients as they arrive at the clinic, ensuring a welcoming and supportive environmentSchedule patient appointments and coordinate with healthcare providers to optimize clinic workflowAssist healthcare professionals with patient assessments, examinations, and procedures as neededManage patient medical records, ensuring accuracy and confidentiality in compliance with healthcare regulationsPrepare and maintain infusion equipment, supplies, and medications under the direction of healthcare providersAssists in documenting vital signs and reporting any changes to the primary nurse on dutyEnsure patient confidentiality at all timesCommunicate with internal pharmacies, internal insurance team, and other departments within NELC to coordinate patient careMaintain cleanliness and organization in the clinic to promote a safe and efficient work environmentAdhere to infection control standards as identified by site and regulating organizationsCollaborate with the healthcare team to provide high-quality patient care and support continuous quality improvement initiativesProcesses workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.Monitors Pending Referrals daily and assigns nurses for all appropriate SOCContact NELC patients at regularly scheduled intervals to review scheduled visits. Document and communicate accurate changes in demographics, insurance, physicians, and patient's orders in EMR and to appropriate departments.Accurately enters delivery tickets into EMR to ensure accurate & timely deliveries.Manage patient delivery timelines. Communicates unexpected changes in medication or supply usage to appropriate clinical and operations teams.Actively engages with internal partners to improve customer experience, contributing to a strong team approach.Educational / Professional RequirementsHigh school diploma or equivalent; additional training or certification as a medical assistant is requiredProven experience in a healthcare or medical office setting, preferably in an infusion clinicProficient with phlebotomy and other laboratory testingProficiency in basic medical terminology, electronic health records, and office software applicationsKnowledge of infection control protocols, patient confidentiality laws, and regulatory compliance requirements in healthcareSkillsStrong communication skills and the ability to interact with patients, caregivers, and healthcare professionals effectivelyAttention to detail, organizational skills, and the ability to multitask in a fast-paced clinical environmentExcellent customer service skills required.Excellent communications skills required.Ability to work independently as well as part of a team required.Practical experience with microcomputer systems and applications to include Microsoft Word and Excel required.Demonstrated ability to identify research and solve problems required.EOEThe normal working hours will be Monday – Friday from 8:00am until 5:00pm.
Worksite address
scarborough, ME, 04074, US
Who can apply
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