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Job description
Front Desk AssociateMust reside in FL and be able to work in-person in our Tampa clinic to apply.Defy Medical is looking for a Front Desk Associate on our Medical Staff Team to add to our growing team. The Medical Staff Team plays a pivotal role in the patient care plan. The Front Desk Associate will be the first impression of Defy Medical with many patients. A Front Desk Associate at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.ResponsibilitiesCordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.Process and ensure accuracy for shipments ordersHandle and process clinic deliveriesCommunicating with patients, medical personnel, and other staff members within the organization.Maintain patient and employee privacy in accordance with HIPAA regulations.Maintain email communication with patients and co-workers dailyAssist with patient initial orders and medical ordersProcessing of travel letters and letters of medical necessitiesUpload patient documents into intake QMedical release requestAssisting with the count of clinic and front office inventoryPrepare flow charts, notate appointments, and print out lab orders for following day patientsOrganize and maintain cleanliness of working areas, supplies, and equipmentProvide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfactionRequired to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.Lab Draws, PE, TP (days you are not covering the window)Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)QualificationsPrior front desk experience1 + years in healthcare preferredHigh School DiplomaAbility to execute active listening skills to provide exceptional customer service.Excellent inter-personal relationship skills and the ability to work with individuals of all levels.Excellent written and verbal communication skills including phone and e-mail etiquette.Ability to effectively learn and utilize multiple computer programs.Ability to prioritize and multi-task.Ability to work in officeShift Available: Monday-Friday 8am-4:45pm (4-6 weeks of training)Compensation: $19/hr (not negotiable)BenefitsPTOPaid HolidaysMedicalDentalHealth insuranceEmployee Discount on services*Benefits are subject to change at any time
Worksite address
tampa, FL, 33602, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.