About this opportunity
Healthnetwork Foundation lists this Medical Coordination Specialist opportunity in pepper pike, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Medical Coordination Specialists (MC's) are the heart of Healthnetwork, ensuring our members receive seamless access to top doctors and hospitals for specialty care. As the direct point of contact, they provide expert guidance, answer questions with confidence, and coordinate every step of the process, delivering a personalized and reassuring experience. Their role is essential in upholding our reputation for excellence, building trust with our members, and making sure they receive the highest level of care available.
Position Requirements:
Experience in a health-related field (at a hospital or clinic, at a health-focused association, etc.)
Broad knowledge of clinical terminology and ability to explain medical facts in layman’s terms
Excellent interpersonal and communication skills, and experience communicating with medical professionals and or physicians
Ability to support or create a positive work environment
Ability to identify and solve problems
Adept at setting priorities and multitasking
Outstanding customer service and phone skills
Ability to work with confidential matters
Ability to work well in a team environment
Ability to multi-task and time manage
Ability to recognize and pursue philanthropic opportunities
Willingness to work in the office in Pepper Pike 5 days/wk.
Specific duties:
include but are not limited to:
Present Healthnetwork options including hospitals, doctors, and relevant research links
Confirm course of action through phone calls and/or emails
Refer patient information to hospital liaison
Enter all correspondence into CRM database
Follow up call to members/patients for before and after appointments
Occasionally meet patients at local hospital partner locations
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.