This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Medical Debt CollectorWe are seeking a professional, compassionate, and results-oriented Medical Debt Collector to join our client's call center team. This position is responsible for contacting patients regarding outstanding medical balances, assisting with payment arrangements, answering billing-related questions, and helping patients resolve their accounts while maintaining a respectful and customer-focused approach.The ideal candidate is comfortable working in a high-volume call center environment, communicating with patients about sensitive financial matters, and meeting individual and team performance goals.Key ResponsibilitiesContact patients by telephone regarding outstanding medical balances and past-due accounts.Explain account balances, payment options, and available payment arrangements clearly and professionally.Work with patients to establish reasonable payment plans when appropriate.Take and accurately process payments in accordance with company policies.Respond to patient questions and concerns regarding medical bills and account balances.Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.Protect confidential patient and financial information at all times.Meet established productivity, quality, attendance, and collection performance goals.Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.Maintain accurate and organized account records.Participate in training and ongoing coaching to improve collection, communication, and customer service skills.QualificationsHigh school diploma or equivalent preferred.1+ year of experience in collections, medical billing, customer service, call center, or a related field preferred; entry-level candidates with strong communication skills may be considered.Comfortable communicating with customers by telephone throughout the workday.Strong verbal and written communication skills.Ability to discuss financial matters professionally and compassionately.Strong attention to detail and accurate data-entry skills.Basic computer proficiency and ability to learn multiple software systems.Ability to work independently while contributing to team goals.Strong problem-solving and negotiation skills.Ability to remain calm and professional when handling difficult or emotional conversations.Ability to maintain confidentiality and follow privacy requirements.Performance ExpectationsSuccess in this role will be measured through a combination of:Collection and account-resolution resultsCall quality and professionalismProductivity and attendanceAccuracy of account documentationPatient/customer serviceCompliance with company policies and applicable regulationsAbility to meet individual and team goals#2327OS
Worksite address
mobile, AL, 36601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.