About this opportunity
INTEGRA LIFESCIENCES SALES LLC lists this Medical Device Complaint Trending Expert (Any Facility) opportunity in princeton, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Medical Device Complaint Trending Expert is responsible for the end-to-end development, execution, and oversight of complaint data trending and signal detection activities to ensure timely identification of product quality, safety, and compliance risks. This role serves as a subject matter expert (SME) for complaint analytics, statistical trending methodologies, and regulatory expectations related to post-market surveillance. The individual partners cross-functionally with Quality, Regulatory Affairs, Risk Management, R&D, Manufacturing, and Medical Safety to translate complex complaint data into actionable insights that support corrective and preventive actions (CAPA), regulatory submissions, and risk management decisions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work end to end complaint trending data and analysis
Identify trends within complaints and differentiate between variation and signal
Design, maintain, and continuously improve complaint trending methodologies aligned with regulatory and business risk principles
Perform routine and ad hoc trending analyses to identify statistically significant signals, emerging risks, and adverse trends
Apply appropriate statistical tools and data visualization techniques to evaluate complaint data across products, failure modes, and geographies
Establish alert thresholds, escalation criteria, and signal validation processes
Support inspections and audits with defensible trending analyses and documentation
Author or review SOPs, work instructions, and templates related to trending and post-market surveillance
Partner with Complaint Handling, CAPA, and Risk Management teams to translate trend signals into formal investigations and actions
Collaborate with Medical Safety, Clinical, and Regulatory teams to evaluate patient safety and reporting impact
Present trending results and risk assessments to management, governance boards, and quality review councils
Serve as SME for complaint data systems and analytics tools (e.g., validated QMS systems, dashboards, and reporting platforms)
Ensure data integrity, consistency, and traceability across complaint datasets
Develop standardized dashboards, trend reports, and executive summaries
Interpret and analyze complex data sets and clearly communicate findings to both technical and non-technical stakeholders
Monitor industry best practices and regulatory guidance related to complaint trending and post-market surveillance
Identify process improvements to enhance early signal detection, efficiency, and compliance
Mentor and train colleagues on trending methodologies and regulatory rationale
MINIMUM QUALIFICATIONS
Bachelor’s degree in Engineering, Life Sciences, Biostatistics, Data Analytics, or a related field
Minimum 5–8 years of experience in medical device quality, complaint handling, post-market surveillance, or safety analytics
Demonstrated expertise in complaint trending, signal detection, and root cause analysis
Strong knowledge of global medical device regulations (FDA, EU MDR, ISO standards)
Advanced analytical and problem-solving skills with the ability to interpret complex data
Excellent written and verbal communication skills
21CFR Parts803 and820 / QSR and QMSR EU MDR (Articles83-86) MDSAP and ISO13485 ISO13485 and14971 experience
Experience presenting to internal leadership as well as regulators/auditors
PREFERRED QUALIFICATIONS
Advanced degree (MS, MBA, or equivalent)
Proficiency with statistical software or data visualization tools (e.g., Minitab, PowerBI, Oracle, TrackWise)
Experience working with global complaint databases and high-volume product portfolios
Strong oral and written English communication skills and effective interpersonal skills
Experience in FDA-regulated environment
Strong collaboration skills and experience working in a matrix environment
Ability to multitask, prioritize and meet deadlines
Proficiency in Microsoft Office (SharePoint, PowerPoint, Word, Excel, AdobeAcrobat, etc.) is required
Salary: $81,650.00 – $112,700.00 USD
Integra LifeSciences is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at
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Worksite address
princeton, NJ, 08543, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.