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Job description
Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.Job SummaryWe are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Adheres to company policies and procedures in regards to using personnel protective safety equipmentAssists with updating respiratory gridAvailable for on-call assignments as neededCompletes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.Coordinates verification of Medicare, Medicaid, and private insurance coverage informationDelivers, sets up and maintains equipment at the delivery address using company/personal vehicleDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEducates the patient and/or caregiver on the safe use and maintenance of the delivered itemsMaintains assigned company vehicle in a clean and safe working conditionMaintains referral logManages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperworkMonitors office suppliesObserves additional needs that the patient may have and reports same during morning meetingPrepares CMNs/SOPs for Sales Reps and documents on tracking logPrepares complete and accurate files for Billing DepartmentPrepares tickets for daily routesProvides service for walk-in patientsReports equipment hazards and/or product incidents as requiredWorks with location personnel to coordinate deliveriesAbility to work cooperatively with othersDeal politely with patients and referral sourcesManage several tasks at oncePerforms other duties as assignedTravelTravel via company/personal vehicle required to patient's homes for set-ups and reoccurring deliveryUse of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursementEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletMechanically inclined for the repair and troubleshooting of equipmentSuccessfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargoUnderstands use of all applicable home respiratory equipment and suppliesPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkRequires lifting (minimum of 65 pounds) and transporting of patient equipmentRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company/personal vehicle for the majority of the workdayRequired to comply with Rotech Respiratory Protection & N95 Mask Fit Testing PolicyMedical Evaluation and Fit Testing Compliance in a timely mannerAnnual RecertificationKeep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelinesBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinations
Worksite address
wichita, KS, 67202, US
Who can apply
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