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Job description
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Title: Customer Service Representative - Market Operations
Empower Patients. Support Care. Drive Operational Excellence.
Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake-and thrive in a fast-paced, mission-driven environment-this role is for you. You'll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations.This position pays $17.75 to $19 per hour, depending on related experience, and is eligible for a bonus opportunity.
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
Manage new patient setups and service requests across multiple regional locations.
Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
Maintain accurate documentation and records in compliance with company and JCAHO standards.
Lead onboarding and training sessions for new locations joining the regional team.
Identify workflow improvements to reduce delays and enhance patient care.
Provide technical assistance and support to patients and referral sources.
Collaborate with sales and operations teams to resolve issues and meet service expectations.
Performs other duties as assigned.
Why Join Rotech?
Be part of a national leader in home healthcare with locations across 45 states.
Help patients live more comfortably and independently at home.
Work in a collaborative, supportive environment with opportunities for growth.
Ready to make a difference in healthcare operations? Apply today and help us deliver care that matters.
Qualifications
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position )
Compliance with healthcare facility credentialing process (when applicable for the position )
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
May be required to drive a company vehicle, make home deliveries, or participate in on-call rotations
Rotech Information
Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commissionfor Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement(as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
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All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse:
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.