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Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.
$5,000 Commitment Bonus for qualifying candidates!
JOB LOCATION
Duke Children's and Internal Medicine North Durham - 3116 N Duke St, Durham, NC
JOB SUMMARY
Performs Spanish interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Children's & Internal Medicine Clinic in North Durham.
JOB DUTIES AND RESPONSIBILITIES
Face to face interpretation for medical appointments
Phone/ video interpretation
Translation of documentation for providers/clinicians
Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the Non-English-speaking patient/visitors.
Ensure that all information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents for treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
Interpreters will maintain confidentiality of all assignment-related information
Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective and will refrain from accepting an assignment when family or close personal relationships affect impartiality
Interpreters will not interject personal opinions or counsel patients
Interpreters will refrain from accepting assignments beyond their professional skills, language fluency, or level of training
Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
Participate in continuing education programs and competency training to enhance professional role of an interpreter. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts
JOB ELIGIBILITY REQUIREMENTS
High-School Diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology.
Previous experience in a Health Care setting preferred.
For ASL positions: National Interpreter Certification (NIC) required.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.