About this opportunity
Food Bank Of The Rockies lists this Medical Office Associate, Full Time opportunity in evansville, Wyoming. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Program Support Associate is responsible for supporting our partners through daily operations, including compliance and platform training; shepherding upgrades/returns, performing partner site reviews, and providing any other necessary assistance. This role is a primary point of contact for our Hunger Relief Partners inquiries and requires excellent interpersonal and customer service skills, telephone etiquette, and good communication. Provide outstanding customer service and respond to partner queries or concerns timely and accurately via phone and email.
Create, track, and respond to applicable HelpDesk tickets via phone, email, online, or in person
Provide our Hunger Relief Partners with assistance with online platforms, including Agency Express, Vivery, and Link2Feed
Assist with Partners compliance with food safety certification per Feeding America guidelines
Help with public inquiries about partner locations or other resources
Assist Programs Team with data entry, data tracking, and constituent research
Process agency updates in the CERES database, Vivery, and CRM
Monitor Agency Relations Resource Center and Partner Support sites
Provide support to Agency Operations Specialist for Fresh Food Center pick up calendar
Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others
The Program Support Associate demonstrates the following core competencies in daily practice:
Trust: Builds confidence with partners, coworkers, and other constituents by communicating professionally, protecting confidential information, and following through on commitments. Works effectively with the Programs Team and other departments to share information, resolve partner needs, and provide support where needed. Communicates openly and contributes to a team-focused environment that supports the Food Bank’s mission.
Customer-Centric Focus:
Provides timely, accurate, and compassionate support to Hunger Relief Partners and other community members through phone, email, HelpDesk, and in-person interactions. Takes ownership of assigned responsibilities, follows established processes, maintains accurate records and data, and completes tasks within expected timelines. High school diploma or equivalent required; Minimum 2 –3 years of customer service or program support experience, including responding to inquiries and resolving concerns
Familiarity with CRM systems, databases, online platforms, or HelpDesk systems preferred
Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects and program requirements
Extensive experience using Microsoft Office Suite and online technologies
Strong customer service orientation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Shared office environment; outdoor work environment occasionally.
Using office equipment such as a phone, computer, mouse, keyboard, printer Occasional handling of equipment used to facilitate the sale, storage, transport, and disposal of food.
This is a non-exempt, full-time position working approximately 40 hours per week. The regular work schedule is Monday through Friday, 7:30 a.m. Occasional evenings and Saturdays may be required based on program needs, events, or organizational activities
At Food Bank of Wyoming, we provide a fulfilling workplace along with a comprehensive benefits package that includes:
Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
Robust Retirement Plan:
A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
Comprehensive Health Coverage:
Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
Bilingual Incentive:
A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.
Apply online through wyomingfoodbank.Applications will be accepted until
True passion and excitement for making an impact are just as important as work experience.
Food Bank of Wyoming is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.