Medical Receptionist

Job description

Opportunities with ProHealth Physicians , part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind  Caring. Connecting. Growing together.  

ProHealth is seeking a Medical Receptionist  to join our growing Primary Care/Internal Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (HER) according to ProHealth policies.

Hours (40 hours):  8 hours shiftMonday - Friday between 7:30am - 6:00pm EST

Location : 164 Mount Pleasant Road, Suite 202, 2nd Floor Newton, CT

Primary Responsibilities:

Conduct check-in and check-out process

Answer incoming calls and use EHR to document details of patient inquiries

Conduct outreach to patients requiring appointments or service follow-up

Schedule appointments using standard scheduling protocols

Manage administrative in-basket pools and work queues

Scan documents into the EHR per standard protocols

Balance payments and prepare deposits

Protect patients' rights by maintaining confidentiality of medical, personal, and financial information

Provide coverage at other ProHealth locations on an ad hoc basis

Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

1+ years of customer service, healthcare, and/or administrative experience

Intermediate level of computer proficiency in Microsoft Office

Ability to work flexible schedule between 7:30am - 6:00pm EST

Access to reliable transportation and active driver's license to provide coverage as needed to other office locations

Preferred Qualifications:

Experience working in a primary care setting

Experience working with Epic 

Bilingual (English/Spanish) proficiency 

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Ability to multi-task and prioritize tasks to meet all deadlines 

Ability to work well under pressure in a fast-paced environment 

Demonstrated ability to work well with health care providers 

Strong organizational and time management skills 

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.