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Job description
Job PostingTeam members are assigned a primary role on the patient access team and may perform check-in, registration and scheduling functions, as well as address inquiries via telephone, email, or fax. The care model process (CMP) guidelines are to be utilized and followed for all workflows.Essential duties:Answer incoming calls in queue and support department internal linesReview and understand individual and team measures that support service goals.Direct emergency calls in an appropriate manner according to department guidelinesGreet and direct patients to appropriate patient care areasComplete necessary paperwork to support the patient visitComplete the closing process for collection of payments and co-paysConduct patient reminder calls or prepares written notification for scheduled appointmentsEstablishes and maintains department files and providers schedulesPromote and maintain good patient relations and confidentialityMinimum qualifications:6 months related experienceHigh school diploma or equivalentTwo years in customer service, working in a hospital, or medical clinic setting or graduate of a formal training program in medical reception or customer service.Preferred qualifications:Some medical background preferred.Two-year degree in related studies preferredBenefits:Health, vision and dental insurance401k retirement programCompetitive paid time off (PTO)Short-term disability pay, long-term disability and life insurance optionsFlexible spending accounts (FSAs)Education reimbursementEmployee assistance programs (EAP), an employee well-being programFree parkingEmployee recognition and rewards.About Hudson Hospital & Clinic:Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 415 employees, more than 70+ providers, and 38 volunteers, offering a full range of hospital, primary, and specialty care services.We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you'll find exceptional, personalized care at Hudson Hospital & Clinic. Join us and become a partner for good, helping to improve the health and wellbeing of our patients, members, and the community we serve.
Worksite address
hudson, WI, 54016, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.