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Job description
Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.This position performs secretarial and administrative support services for assigned medical office, clinic, or patient exam/testing area. Requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Interfaces with medical and administrative staff, patients, and visitors.I. Major Responsibilities:Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource.Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system.Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team's schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients.Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records.II. Position Qualifications:License/Certification/Education:Required: 1. High School diploma or equivalent 2. Specialized medical secretarial/medical office trainingExperience/Skills:Required: 1. Proficient in MS Office applications2. Knowledge of medical office practices and medical terminology3. Good customer service and communication skills4. Ability to use a computer-based patient scheduling/record/billing system5. Strong attention to detail6. Ability to read, write, and speak clearly in EnglishPreferred: 1. Minimum one (1) year of medical secretarial/administrative support experience2. Knowledge of EPICUnless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.This role will be responsible for obtaining insurance authorizations.The following duties are not required at Milford Regional locationsMake daily cash depositsRecord daily schedule of visits and charge code information into the patients schedule/billing system.The following duties are required at Milford Regional in addition to those listed above in Major ResponsibilitiesThe individual must support the mission, vision, and goals of UMMH-Milford Regional Medical Center and serve as a role model for CARES valuesAbility to work with minimal supervision in fast faced setting, collaborating with peers to produce optimum results.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We're striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Worksite address
northbridge, MA, 01534, US
Who can apply
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