About this opportunity
Five Star Solutions lists this Medical Services Administrator opportunity in sioux falls, South Dakota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking motivated associates to support retirement plan participants with their distribution and account inquiries. fast-paced, customer-focused environment . finance or retirement services
and enjoy delivering exceptional customer service, we want to hear from you!
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
We’re looking for individuals who are passionate about delivering exceptional customer experience!
\1 year Previous customer service, call center, or office experience preferred
Comfortable working with billing and account information
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Must be comfortable cross training on other accounts
Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment
Conduct web-based training sessions for clients as needed
Escalate client or customer issues to supervisors/managers when necessary
Utilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions
Accurately and thoroughly document all cases in Salesforce case management
Promote online reviews when appropriate
Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests
Assist with filing, record maintenance, and document imaging
Develop a strong understanding of company operations and client needs
Participate in scheduled and ad hoc training sessions to enhance knowledge and skills
Provide back-up support for participants/account holder
Strong customer service skills with professionalism and empathy
Clear, concise, and professional telephone and written communication skills
Ability to instill customer confidence in Client’s products and services while de-escalating challenging calls
Quick learner, able to navigate between proprietary and commercial systems to support benefit-related data and websites
Attention to detail when documenting in case management systems
Capacity to identify process failures and recommend improvements
Proficiency in Salesforce (or other CRM), Microsoft Office (Excel, Word, Outlook)
Equipment Provided
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
\Shift differential (extra $1/hr nights & wkds)
Paid Training - typically 1 week from 9:00am-6pm (EST)
Status - Full Time / 40 hours per week
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.