About this opportunity
BallenIsles Country Club lists this Medical Services Staff Supervisor opportunity in crested butte, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Club at Crested Butte
, located in
Crested Butte, CO
, is pleased to announce an excellent career opportunity for a Full-Time
Member Services Supervisor! As part of Troon, you will contribute to a global leader in golf and community management.
The Member Services Supervisor oversees daily Front Desk operations, leads staff development, and ensures an exceptional standard of hospitality at The Club at Crested Butte. Reporting to the Director of Membership & Communications, this hands-on leadership position is responsible for maintaining operational efficiency, fostering meaningful Member relationships, and implementing service standards that create a welcoming, personalized experience.
Uphold elevated hospitality standards through personalized service, Member recognition, professionalism, and discretion.
Anticipate Member needs and provide knowledgeable assistance with Club amenities, dining, recreation, events, and reservations.
Maintain familiarity with the Crested Butte community, including local attractions, seasonal activities, and trusted resources, to provide concierge-style recommendations.
Develop an understanding of Member preferences to deliver thoughtful, individualized service while respecting confidentiality.
Manage daily Front Desk operations and maintain consistent performance across all shifts.
Lead employee training, coaching, and professional development in accordance with established service standards.
Prepare staff schedules, coordinate shift coverage, and review timecards in collaboration with the Director.
Work a minimum of three Front Desk shifts per week, modeling exceptional hospitality and operational proficiency. Cover Front Desk shifts if no other coverage can be found to ensure there are no gaps in service.
Ensure Front Desk employees remain informed of current programming, operating hours, facility closures, policies, and relevant Member information.
Maintain effective communication with Golf, Fitness, Food & Beverage, Events, Membership, and other departments.
Support Member onboarding initiatives, including welcoming new Members and facilitating introductions to Club amenities and services.
Administrative & Operational Responsibilities
Oversee Lost & Found procedures, including inventory, storage, and disposal.
Demonstrate proficiency in Club management systems and provide technical assistance to employees and Members.
Assist with authorized operational updates to the Member website and mobile application in coordination with the Director of Membership & Communications.
Maintain sufficient knowledge of Golf Shop operations to assist with basic transactions and inquiries.
Recommend improvements to operational procedures and service delivery.
Perform additional administrative and operational duties as assigned.
Safely handle cleaning chemicals as required.
Ability to work at a desk in front of a computer for long periods of time.
Three to five years of hospitality, private club, resort, or luxury service experience preferred.
Experience with hospitality management systems, point-of-sale platforms, and scheduling software preferred.
Demonstrated leadership, coaching, and problem-solving abilities.
Proficiency with administrative systems and technology.
Ability to manage competing priorities in a dynamic environment.
Flexibility to work mornings, evenings, weekends, and holidays.
Healthcare Benefits –
Medical, Dental, and Vision coverage
~ Retirement Benefits
– 401(k) with employer match (19 years of age and older)
~ Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.
Troon Privé is the private club division of Troon, the global leader in golf and club management. Dedicated exclusively to private clubs, Troon Privé partners with premier properties to deliver exceptional hospitality, personalized service, and outstanding member experiences. By combining industry-leading resources, expertise, and innovation with each club’s unique culture and traditions, Troon Privé helps create vibrant club communities where members, guests, and associates feel valued, welcomed, and connected. Our clubs are built on a commitment to service excellence, operational integrity, and creating memorable experiences that extend well beyond the golf course. Through a culture of collaboration, excellence, and continuous learning, our team members have the opportunity to be part of something special while helping shape the future of private club hospitality.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.