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US Department of Veterans Affairs

Medical Support Assistant (Advanced)

hopkinsville, KY

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Job description

Job TitleTotal Rewards of a Allied Health ProfessionalDuties include but not limited to:Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.Review provider templates, clinic grids, testing requirements, and capacity to ensure timely access to care.Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to correct staff if needed.Communicate with Veterans, employees, interdisciplinary staff, and external agencies to ensure clear instructions and smooth coordination.Support clinical teams by preparing and verifying lab requests, imaging orders, exposure follow-up requirements, and testing compliance.Coordinate and schedule appointments across Employee Occupational Health (EOH), Compensation & Pension (C&P), and Home-Based Primary Care (HBPC), including physicals, follow-ups, C&P exams, HBPC visits, and urgent triage referrals.Identify scheduling gaps, operational barriers, and workflow issues and escalate or assist leadership in implementing corrective actions.Update demographics, enrollment information, PCMM assignments, and personnel records with complete accuracy.Maintain tracking logs and reporting systems for C&P exam status, HBPC census and metrics, EOH exposures, OSHA reports, TB conversions, VERA monitoring, and timeliness indicators.Work Schedule: Monday-Friday 8:00AM-4:30PMCompressed/Flexible: Not AuthorizedTelework: Ad-hoc- at the discretion of the supervisor.Virtual: This is not a virtual position.Functional Statement #: 71017-FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not AuthorizedPCS Appraised Value Offer (AVO): Not Authorized

Worksite address

hopkinsville, KY, 42240, US

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