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Job description
Medical Support Assistant
Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.
Primary Responsibilities
Key Responsibilities:
Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
Receive and respond to incoming calls, secure messages, and Veteran inquiries
Conduct patient check-ins and check-outs
Review, verify, and update demographics, insurance, and other patient data in VA systems
Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
Coordinate care across internal VA services and external providers when applicable
Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications
U.S. citizenship
High school diploma or GED required
Oral and written proficiency with English.
Basic medical terminology knowledge
Minimum of 6 months' customer service experience
At least 1 year of clerical, call center, or healthcare administrative experience
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
Ability to pass a federal background investigation and obtain Tier 1 security clearance
About Arrow ARC
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.
Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Worksite address
colorado springs, CO, 80509, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.