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Job description
Humana Inc. in Montpelier, VT is seeking a Manager, IFG Agnostic Call Center to lead Medicare call center operations, ensure CMS and HIPAA compliance, and apply advanced knowledge to solve complex problems.
You will coach and mentor supervisors, monitor KPIs, manage scheduling, and partner with Enrollment, Claims, Care Management, IT, and Provider Services to improve member experience. This remote role may require extended hours during Open Enrollment and quarterly travel to Humana offices.
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Worksite address
montpelier, VT, 05604, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.