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Job description
Humana Inc. seeks a Manager for the IFG Agnostic Call Center to lead Medicare call center operations, ensuring SLAs, KPIs, and quality while maintaining CMS/HIPAA compliance.
The role requires 2+ years in healthcare call center leadership, Medicare experience, and quarterly travel. Open enrollment hours may extend; remote work with periodic travel to Humana offices is possible. 40 hours weekly with a strong focus on member experience.
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Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.