About this opportunity
Oak St. Health lists this Medicare Education Specialist opportunity in jamaica, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Relations Analyst
We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At Oak Street Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The purpose of the Patient Relations Analyst at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Analysts are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare.
Responsibilities:
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned
This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.
What we're looking for?
We're looking for motivated, experienced Patient Relations Managers with:
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Someone who embodies being 'Oaky'
Strongly Preferred Qualifications:
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Preferred Qualifications:
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experience
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $21.10 - $49.08
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Worksite address
jamaica, NY, 11406, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.