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Job description
Provide patient-centered services that optimize medication therapy for improved clinical and economic outcomes and excellent patient care from a centralized contact center. Services will be provided telephonically and include, but are not limited to: Comprehensive Medication Reviews, Targeted Interventions, Adherence Monitoring Interventions, and other Enhanced Patient Education Services. Ensure accurate and efficient KHC service is provided to our patients, the pharmacies we service, and the providers we support. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
nRESPONSIBILITIES
nnnIdentify, prioritize, and resolve medication-related problems, determine appropriate follow‐up care, and prevent new medication therapy problems
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nnHelp patients identify barriers to adherence and develop solutions to overcome those barriers
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nnUse appropriate and professional communication skills and effective education techniques to engage patients and/or caregivers in decision making
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nnFormulate therapeutic goals for patients or caregivers based on medications and disease states using knowledge of primary literature and guidelines
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nnMake professional recommendations to other healthcare team members clearly, concisely, assertively, and in a timely manner
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nnDisplay cultural competence, respect for diversity, and respect for patient preferences and needs when providing patient care
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nnTeach, mentor and supervise pharmacy students on their Introductory Pharmacy Practice Experiences (IPPEs) and Advanced Pharmacy Practice Experiences (APPEs)
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nnPrecept and mentor other staff, interns, or residents
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nnEnsure patient information and all areas of practice are handled in a compliant manner
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nnMeet productivity and performance expectations set forth by supervisor
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nnDemonstrate understanding and commitment to the purpose, vision, and mission of Kroger Health
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nnApply effective workload and time management skills and document all services in a timely manner
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nnAssist supervisor with other projects as needed
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nnProvide support for other Kroger Health Connect and Kroger Health operations when needed
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nnAbility to work cooperatively in high paced and sometimes stressful environment
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nnAbility to manage conflict in a reasonable, nonconfrontational and cooperative manner
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nnAbility to act with honesty and integrity regarding customer and business information
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nnAbility to follow directions and seek assistance when necessary to resolve customer and business issues
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nnProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
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nnMust be able to perform the essential functions of this position with or without reasonable accommodation
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n nQUALIFICATIONS Minimum
nnnPharmacy Degree (BSPharmacy/PharmD) Required
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nnMust be licensed and remain in good standing with the State Board of Pharmacy in resident state
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nnMust be willing and able to obtain additional nonresident licensures as assigned
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nnASHPaccredited residency or 2+ years relevant pharmacy experience
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nnProven strength in written and oral communication skills to effectively relay information to patients, pharmacies, providers and to all levels of the organization
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nnEffectively able to prioritize and handle multiple projects and responsibilities
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n nDesired
nnnPharmacy Board Certification (Board of Pharmacy Specialties)
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nn2+ yearsMTM experience
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nnDemonstrated leadership and coaching
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Worksite address
westerville, OH, 43082, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.