Member Account Protection - Fraud Technology Manager

Job description

Member Account Protection Manager

The Member Account Protection Manager (Manager) manages and administers the Credit Union's fraud prevention and investigation program, as well as the insider fraud program, for Wescom Financial. The Manager is responsible for controlling fraud losses across the organization and maintaining losses within budget parameters. The Manager is also responsible for the identification of suspicious, fraudulent, and illegal activity and preparation of written analysis and Suspicious Activity Reports (SARs) in compliance with governing regulations. Responsibilities also include managing the Member Account Protection staff, including all Fraud Analysts and Fraud Investigators. The Manager will also direct all fraud claim intake, response, and management programs in compliance with regulatory and governing requirements to include Regulation E, Regulation Z, and NACHA. The Manager makes organizational decisions concerning special projects, which may include identifying vendors in support of credit union goals, working collaboratively with other stakeholders in the organization to ensure a positive outcome. Additionally, the manager collaborates with other leaders to design and adjust workflows in response to fraud trends. The Manager is the point of escalation for all suspected insider fraud situations, working with Human Resources to ensure proper investigation and subsequent personnel disciplinary actions as warranted. This may include fact-seeking interviews of team members or 3rd parties, making recommendations regarding disciplinary action, and referring cases to law enforcement and our insurance bond provider. The Manager also aligns the department's strategic initiatives with Wescom's corporate strategy and executes through effective leadership of individuals and teams. Cultivates a strong culture of fraud awareness throughout the organization through working with business units to evaluate risk, maintain appropriate procedures, and internal controls.

Education, Experience, Skills and Abilities: Bachelor's Degree required. At least ten years of experience in investigating all aspects of financial fraud with a high degree of complexity. At least seven years of supervisory experience required. Strong knowledge of applicable regulations, especially related to Identity Theft Red Flags and the Bank Secrecy Act. Demonstrated ability to think conceptually, perform analysis to reach meaningful conclusions, works independently, effectively deal with ambiguity, and completes assignments efficiently. Experience in written and verbal communications with all levels of management and staff. Certified Fraud Examiner (CFE) or other relevant professional designations required. Knowledge of credit union policies and practices, including all aspects of branch operations and products, excellent knowledge of transaction processing and fraud detection applications is required. Excellent investigative and interviewing techniques are required, as well as strong organizational skills, ability to prioritize multiple assignments, superior research and follow-up skills, ability to work independently and supervise staff with minimal direction. Must have the ability to maintain utmost confidentially of members and employees under investigation. Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook), Symitar and related support systems such as Actimize, FinCEN BSA e-File and general office equipment. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages.

Worksite address

anaheim, CA, 92808, US

Who can apply

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