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Job description
Member Contact Service SpecialistWe believe personal service matters. As our Member Contact Service Specialist, your excellent communication skills, love of fast-paced environments, and service mindset will enhance all you do. Your work will embody Community First's "find a way" promise by answering questions, processing transactions, providing education, and resolving issues. If you crave a work environment with life-friendly hours, a community-centered vibe, and where growing your financial skills will be nurtured, we should talk!As our Member Contact Service Specialist with Community First, you will:Provide exceptional, WOW service over the phone to our internal and external members using multiple software systems to support that relationshipMaintain CFCU service level expectations and consistent call quality while handling a high volume of callsExplain features and benefits of all credit union products and services; recommend products and services to members as appropriateProcess share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-sharesProvide account information related to balances, check clearings, deposits, postings, and statementsProcess, record, and follow up on ACH, payroll distribution requests, and TDsProvide online banking and bill payer set-up, support, and problem-resolution for members and branch staffWe are open in the Member Contact Center from 7 a.m. to 6 p.m. Monday through Friday, and on Saturdays from 7 a.m. to 1 p.m. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.An ideal candidate will have a combination of:A high school diploma or equivalent; Associate's degree in banking or finance is a plusTwo years of experience in financial services or a call center environmentExceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow upStrong knowledge and experience of web-based software programsCommitment to member service and a passion for seeking solutionsThe ability to work hard, find solutions and have funEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
neenah, WI, 54956, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.