About this opportunity
Fountain Life lists this Member Experience Specialist opportunity in city of white plains, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Fountain Life Member Experience Specialist
The Fountain Life Member Experience Specialist will report to the Center Director. They will act as the ‘face of Fountain Life’ and be responsible for delivering the 21st-century experience our clients expect from our revolutionary practice. This important role involves overdelivering to provide an exceptional experience in the Center. The Member Experience Specialist must be able to ‘surprise & delight’ every client that walks through our doors, while ensuring each client leaves with a clear understanding of what will happen next in their journey.
Come join our team of highly trained, innovative healthcare experts!
What will you do?
Deliver exceptional customer service by greeting clients, addressing inquiries and processing payments, all while consistently exceeding expectations with a ‘surprise & delight’ approach. Anticipate client needs while in the Center and provide a fond farewell.
Prepare suites (clothes, table settings, TV agendas, etc.).
Order food, prepare and deliver it to suites.
Set and clear the suites of dishes, water, and coffee.
Reset the suites at the end of day.
Review schedules to see who is coming in to create agendas (TVs).
Check out at the end of day to collect payment on any outstanding balances.
Answer phones and forward messages to appropriate people.
Provide a memorable and special experience for our clients on their testing day, and ensure client satisfaction.
Maximize client satisfaction and operational efficiency by clearly explaining to the client what will happen next in their journey, thus providing clarity and setting client expectations.
Safeguard client rights by strictly maintaining the confidentiality of personal and financial information.
Support senior management in showcasing Fountain Life’s vision by ensuring the facility meets the highest standards of cleanliness and presentation; greet arriving clients in lobby.
Support Senior Management Responsibilities
Monitor inventory, update the system with inventory counts, and resupply as needed, ensuring proper product quantities and timing of deliveries.
Generate purchase orders as needed and ensure purchase order fulfillment.
Monitor supplier performance and resolve any issues and concerns; apply performance metrics as possible.
Set up new vendors in accounting and payments systems.
Assist the Care team as needed.
Arrange for client transportation.
What do you need to succeed?
To ensure success, our Fountain Life Member Experience Specialist must have a passion for health and wellness and be dedicated to helping our clients achieve their goals.
Must-Have’s:
A self-starter with the ability to multitask successfully.
Able to prepare coffee and other food and beverage offerings for clients.
Capacity to maintain a calm and enthusiastic demeanor.
Have a passion for health, wellness and self-improvement.
Basic knowledge of Microsoft Office applications.
Must be reliable and aligned with Fountain Life’s common vision.
Nice-to-Have’s:
Prior experience working in a medical clinic environment and/or hospitality industry.
Job Type: Full-time
Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.