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Job description
PFCU in Portland, MI seeks a Chief Member Experience Officer to lead the member experience strategy across branch ops, contact center, ITM, and facilities. You will align initiatives with strategic objectives and ensure a consistent, member-centric experience across delivery channels.
This role reports to the EVP and requires guiding senior teams, managing budgets, ensuring regulatory compliance, and driving service standards across the organization.
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Worksite address
portland, MI, 48875, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.