About this opportunity
AmeriCU Credit Union lists this Member Service Representative I opportunity in town of cicero, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Member Service Representative – AmeriCU Credit Union
Location: Cicero, NY
Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience
Position is overtime eligible and incentive eligible
AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative , you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.
What You’ll Do As Member Service Representative
Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture
Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
Build relationships by identifying member needs and referring appropriate credit union products and services
Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
Partner with internal teams to support member growth and deepen existing relationships
Meet or exceed performance and service goals
Support onboarding and training for new hires within the financial center; may assist at other locations as needed
Accurately document member interactions in the CRM system
Perform account servicing and maintenance with attention to detail
Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
Actively participate in community engagement initiatives
Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center
What We’re Looking For
Strong customer service and relationship-building skills
Ability to work in a fast-paced, team-focused environment
Comfort with technology and willingness to support members with digital tools
Strong attention to detail and organizational skills
Commitment to meeting goals and contributing to team success
Benefits & Growth Opportunities
At AmeriCU, our Member Service Representative roles are designed for growth- whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.
We offer:
Competitive Medical, Dental, and Vision plans
Health Savings Account contributions
Generous Paid Time Off and Paid Holidays
401(k) with employer match after one year
Employee Assistance Program
Tuition Reimbursement (after one year, full-time)
Company-paid Life Insurance and AD&D
Enhanced Short-Term Disability coverage
Employee appreciation events and a strong team culture
About AmeriCU Credit Union
AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.
We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.
Learn more:
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.