About this opportunity
Metropolitan Jewish Health System lists this Member Services Representative opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.
High School Diploma
Minimum 6 months call center experience
Microsoft Word
Excellent skills in telephone communication and a professional demeanor
Ability to manage multiple tasks and work consistently in a fast-paced environment
Must live in the tri-state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania)
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.