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Job description
Administrative Support
Irving, TX USA
Looking for a bright career?
Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.
SUMMARY Member Services Specialists are responsible for delivering high-quality customer service experience through the efficient onboarding and support of prospective, current, and former members. This position performs entry-level duties supporting members with routine inquiries, transactions, and services under direct supervision.
DUTIES AND RESPONSIBILITIES
Provides front-line support to members via phone, email, and in-person visits.
Handles basic issues and refers to more complex matters to higher-level staff.
Possesses a developing working knowledge of Association programs and systems.
Assists members with basic transactions such as membership applications, renewals, payments, and services offered.
Refers to complex questions or policy issues to senior staff.
Understands how to look up, update and maintain accurate member records in the Association Management System (AMS).
Maintains company established filing and record keeping systems.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
High school diploma or equivalent.
0–2 years of customer service or administrative experience.
Basic knowledge of Microsoft Office; ability to learn AMS software quickly.
Must be able to legally work in the United States without sponsorship.
OTHER SKILLS REQUIRED
Strong communication and interpersonal skills.
Customer-focused attitude.
Ability to learn quickly and apply new knowledge.
COMPETENCIES
Customer Focus – Provides excellent service to members at all levels.
Adaptability – Adjusts to change and deals effectively with unexpected issues.
Communication – Clearly explains policies, procedures, and solutions.
Teamwork – Works collaboratively across staff levels and departments.
Problem Solving – Demonstrates effective reasoning and solutions at progressively higher levels of complexity.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequently required to stand
Occasionally required to walk
Frequently required to sit
Frequently required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually moderate
Occasionally required to lift/push/carry items up to 25 pounds
Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
Monday through Friday 8:30 am to 5:00 pm with an hour for lunch
37.50 hour work week.
Overtime is not required and is authorized with prior supervisor approval.
Compensation details: 18-19.5 Hourly Wage
PIf181ec66969a-
Worksite address
dallas, TX, 75368, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.